What is ease of use – http://en.wikipedia.org/wiki/Usability#Definition
Why we’re pursuing Ease of Use – Where it fits into 2015 Business Strategy
- Profit is based in efficient process, employee, partner, and subcontracter mgmt, schedule and workflow — improving IT systems usability drives higher process adherence and workflow enforcement across each of these areas.
- A standardized user experience is the goal at F500 companies, and huge variation in operational interfaces for users is confusing
- Common IT/business processes must transfer across regions and business units – easier with standardized, intuitive interfaces
- New Hires lack institutional knowledge, and new hires are a large part of business – this Ease of Use provides reduced cost of training, higher process adherence with tools, and less time learning/using software and more time doing “real”work.
When will we know when we’re starting to deliver… These are the buoys in water or milestones to demonstrate we are delivering on the first steps of the strategy.
- When common tasks appear on major IT systems (get help with something, ask a question and get an answer, trigger a follow-up on an item, easily see past/history in a usable UI)
- When the “next step” in our business people’s process is within IT software systems, replacing paper-based processes
- When remote users can quickly and easily access the systems they need to do the job which they are paid to do
- When users do not perceive “each application” as different, but instead are presented within a consistent UI/app-framework
- When employees are proud of the IT systems provided
- When employees require less training, and are more productive on IT systems
What Else – There’s a huge component of UE called “Intuitiveness” – This involves the software design having a few common features:
- A UI which is reused again and again, or appears to be consistent across multiple applications or UX screens which the user repeatedly users in their job.
- Intuitiveness involves the user being able to anticipate what the “next step” they should take
- Intuitiveness involves reduced or no training requirement to accomplish tasks which are commonly executed using software
- Bill Bruxton’s probably got the seminal work on designing experiences, rather than UI – Sketching User Experiences: Getting the Design Right and the Right Design