Book Summary from CIOZone, about Robert Lewis’s book “Keep the Joint Running: A Manifesto for 21st Century IT.
Main point: IT needs to be competent before any other improvement is possible. If IT is not competent first, then metrics will only multiply by zero. IT as order takers results in long, expensive failures, with no innovation.
· it doesn’t pay to focus your time and energy on aligning IT with the business if you haven’t already demonstrated basic competence
· The BIG PROJECT: "Projects tend to fail, enhancements always succeed."
o Why enhancing existing systems succeed, where BIG PROJECTS fail: “ they are simple, developers and end-users communicate directly, and they are short”
· Internal users are NOT customers “These people are consumers and not customers, he says. "IT needs to focus on exactly the same customer as everyone else in the enterprise: The real, paying, external customers," he adds.
o Treating consumers like customers is BAD, because: “it reduces IT’s job to responding to internal requests. The business figures out what technology meets its needs and IT delivers it. That doesn’t allow IT to take a leadership role when it comes to identifying new technologies that can solve business problems.”
· (it is) IT’s role is to ask: How do you want your operation to run differently and better? IT should not be asking what business users want the software to do.